Privacy Policy
This privacy notice discloses the privacy practices for www.MyHoneyVirginHair.net . This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (614) 962-7040 or [email protected]
Orders,Shipping, Return & Exchange Policy
Shipping
DOMESTIC SHIPPING:
Standard shipping: FedEx, DHL, UPS,or USPS 3-5 business days , depending on your location.
Sorry, we do not ship to P.O. Boxes, Puerto Rico, or US Virgin Islands.
EXTENDED SHIPPING TIMES:
Due to high order volume, new product launch, holiday season, and special event/Black Friday sale orders will ship from our facility in 5-7 business days, not including holidays or weekends.
**There is no overnight or Expedited Shipping due to high order volume, Covid-19 Delays, & lack of workers..
Orders
ORDER PROCESSING
Orders received by 7pm EST are typically processed within 1 – 2 business days during the weekday Mon-Fri Orders placed on Sundays by 7pm are typically processed within 2 business days. Please allow 2 business days for your order to be shipped.
* Due to COVID-19, processing times may be slightly longer.
ORDER STATUS
You will receive a shipping confirmation WHEN THE LABEL FOR YOUR ORDER IS PRINTED. If you have received a shipping confirmation, but are unable to track the item, YOUR ORDER IS STILL BEING PROCESSED. It will begin tracking when it is scanned by the shipping carrier.
*Please be advised that processing time may be longer during high-volume sales or promotions. We appreciate your patience.
ORDER CHANGES
Please review your order carefully before completing your purchase. We are unable to accept requests to combine shipping, add/delete items, or change your address once your order has been placed.
CANCEL YOUR ORDER
Once an order is processed and moved to fulfillment, it cannot be canceled.
RETURNS
MyHoneyVirginHair.net does not accept returns or refunds once an order has shipped. All sales are final.
EXCHANGES
We do not accept exchanges. If your order arrives incorrect, incomplete, or damaged, we will happily replace your merchandise with the same item(s). Claims for replacement must be made within 3 business days of receipt. Please include a photo and description of the damaged/incorrect item(s) and send an email with your order number, and photo of the item(s) received to: [email protected]
DAMAGED / INCORRECT ORDERS
If your order arrives incorrect, incomplete, or damaged, we will happily replace your merchandise with the same item(s). Claims for replacement must be made within 3 business days of receipt. Please include a photo and description of the damaged/incorrect item(s) along with your order number to [email protected].
LOST / STOLEN PACKAGES
My Honey Virgin Hair is not responsible for lost or stolen packages. If your package was not received, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information. No refunds, replacements, or credits will be issued for lost/stolen packages.
RETURNED / REFUSED SHIPMENTS
My Honey Virgin Hair is not responsible for undelivered packages, or incomplete/incorrect shipping addresses. If your packages is returned to us unopened due to incorrect/incomplete address, refused receipt, or failed delivery, we will process a refund minus the shipping cost and $10.00 restocking fee within 14 days of when the parcel is returned to us by the carrier. Please allow 15-30 days for payment reversal. We will not re-ship your returned package, or process a refund if the package has been opened.
Need help?
Contact us at [email protected] for questions.